Shipping Details
Postage within Australia
The flat postage rate for standard shipping within Australia is $10. Express shipping can be selected at checkout and will incur a flat rate charge of $15. Any purchases made over $100 will automatically receive free standard shipping. Please ensure that you make all purchases within a single order as we are unable to combine shipping or merge multiple orders together to qualify for free shipping.
We will endeavour to process your order and dispatch your parcel within 1-3 business days. This may extend to up to 5 days during peak periods or new product launches. Standard postage delivery times within Australia apply. Note that due to covid, there is an increased demand for postage services which may extend the length of delivery for your package.
In order to provide the best customer service, we post all parcels with tracking information so you can follow the progress of your parcel. Please contact Australia post and quote your tracking number for any queries you may have.
We are currently unable to provide free pick up.
Postage outside of Australia
The postage rate for international locations is a flat rate charge of $15AUD. Shipping charges will be calculated at checkout. Note: International shipping prices are reviewed regularly and may be subject to change.
All International orders are shipped using DHL and milestone tracking information will be supplied. We do not offer express shipping for international orders.
Please note that international delivery costs do not include any taxes or duties which may be applied at the destination country. Any taxes and duties are the sole responsibility of the delivery recipient.
Excluded Locations
Unfortunately we are currently not offering shipping to the following locations: Afghanistan, Dominica, Fiji, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, Nicaragua, Niue, New Caledonia, Papua New Guinea, Pitcairn Islands, Reunion, Russia, Samoa (West), Tokelau, Tonga, Tuvalu, Ukraine, Vanuatu and Yemen. We will endeavour to keep this list up to date as best as possible but please note that the list may be subject to change due to unforeseen circumstances and without prior notice.
Reminder
Before submitting your order, please ensure that all the details of your order are correct. This includes your personal information, delivery address, contact information and products being ordered. If you believe there may be an error in your order please contact us as soon as possible to allow enough time to rectify the order.
If your order is urgent, please contact us immediately via the contact us page and we will do our best to accommodate your requirements